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Return Policy

Return items in brand new, unused condition with the original packaging and receive a full, no-hassle refund with no restock fees.

Size Fit Guarantee / Free Return

If you're not happy with an item, don't worry – we allow you to return your item free of charge within 30 days of purchase. No Restock Fees. No Hassle. Free Pre-Paid Label. Just slap the label on the box and drop it in the mail.

* Tires and oversized items are not eligible for our free pre-paid label service.

No-Hassle Returns / No Restock Fees

We want to ensure you're completely happy with your order. You can return an item within 30 days of purchase provided the item is returned in brand new, unused condition with all the contents and packaging intact. All refunds will be issued using the same payment method used to place the order.

Return Exemptions
  • Open Box / Warehouse Deal items and Pre-Mounted Tires & Wheels are not eligible for return
  • Electronics may be returned, but all seals must be intact
Return Process

We make it simple to return items that don't meet expectations:

  • With Account
    Login to your account and select Return Items from your Order and follow the instructions for generating an RA#.

  • No Account
    If you did not create an account at checkout, please visit our Track Order page to create a new account and request a new RA#.

Once the RA# is approved you will receive instructions for the return via email.

** If you send returns to our address without the RA# or the packaging, your package may be refused and sent back to you.
Pre-Paid Shipping Labels

Customers within the lower 48 states have the option to use our pre-paid label service. A flat rate fee of $19.99 is charged for heavy items between 20-50lbs. Instructions for requesting the prepaid label service will be in your account prior to requesting a new RA#.

Pre-Paid label service is not applicable if you:

  • Select self return shipping
  • Are returning tires or oversized items

Exchanges

To exchange an item we ask that you submit a return and then simply purchase the new item.

2Wheel Cash

If you earned 2W Cash Back on a returned item, the amount of that 2W Cash will be deducted from your account at the point of return. If you've already redeemed the 2W Cash on the returned item, the value will be deducted from your refund.

Affirm

Follow the standard Return Process to return an item purchased using Affirm finacing. When we process your refund Affirm will credit any payments you have made on your loan up to the amount of the refund and less any interest you have paid, to your original form of payment. If we issue a partial refund on the order you placed (if for example, you financed 3 items and only returned 1), the refund will first be credited to the last monthly bill associated with your loan at Affirm. If the refund amount is greater than the last monthly bill with Affirm, the remainder of the refund will be applied to the preceding month(s). You will still be responsible for any outstanding balance on the loan with Affirm.

Used, Damaged or Warranty Returns

Any item that has been used or opened that does not come back undamaged and with all tags and paperwork cannot be returned. Damaged, used, or incomplete items will be returned to the customer.

In the unlikely event that your item was shipped and damaged in route we will require you to send us pictures at support@2wheel.com and clearly outline the damage. We will work diligently to assist with damaged and missing item claims.

Warranty items are not the responsibility of 2Wheel as the verified retailer. When a warranty issue comes to our attention we will work with the customer and the manufacturer to help solve the issue. All warranty cases are decided by the manufacturer on a case-by-case basis.

Questions about our Return Policy? Contact Us
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