Frequently Asked Questions
Q : How can you ship items to my door within 3 days?
2Wheel's advanced location based inventory technology allows for us to display real time inventory locations from one of nearly 100 warehouses across the United States. Our shipping experts will ship your item from the warehouse closest to you.
Q: How do I know if the item qualifies for 1-3 Day Shipping Program?
Each product page will have detailed shipping lead times. Each product page will clearly show if the item qualifies for the 1-3 Day Shipping Program. Most items do qualify.
Q: What happens if my item does not get to my door within 3 days?
Although we try very hard to get your item to your door within 3 days it can't be guaranteed and 2Wheel is not responsible for late packages. No refunds will be issued for late packages.
Q: What to expect from 2Wheel shipping departments?
- High density pick modules allowing us faster order processing
- Voice pick systems in DC's to increase accuracy
- Tire wrap machines in all DC's
- Battery charging stations in all DC's to help insure batteries are fresh and ready when you receive them
- Automated shipping methods to self-select what location your item will be shipped from.
Q: When Will My Order Ship?
2Wheel works hard to ship your order as soon as possible! Most orders will ship same day, though sometimes unexpected delays caused by a manufacturer can result in a delay. The 2Wheel system will automatically notify you as soon as we are made aware of any delay in the fulfillment of your order. Information concerning your order status may also be found by logging into your account at 2wheel.com and clicking on Order History.