2Wheel Promises
2Wheel > Customer Service > Frequent Questions

Frequent Questions

About 2Wheel

Expand Are you guys new?
While it took several years to build our infrastructure, we officially launched on November 5, 2016. While recently launched, we are certainly not new to the industry. We're a team of technical experts and motorcycle enthusiasts with decades of industry experience, working together to revolutionize the aftermarket motorcycle industry. Learn more about us in our Company Profile.
Expand What makes you guys different?
We've utilized our technical expertise to automate the supply chain from the manufacturer to your door step. This provides us lower overhead costs allowing us to offer lower prices in an industry where many competitors simply don't have the margins to offer discounts.

Our 2W Promises to you are:
  1. Lowest Price
  2. Fastest, Free Shipping
  3. Best Service
Expand Are you guys an authorized dealer?
Absolutely.

Adding to Cart

Expand Does 2Wheel price match?
YES. We price match all of our products for you to give you the lowest price but in the event you do find a lower price, submitting a price match is simple. For details visit our Best Price Guarantee.
Expand Why can't I add an item to my shopping cart?
2Wheel requires your web browser to accept cookies and to have javascript turned on in order to access certain areas and functions of our website, such as the shopping cart and my account sections. It may help to ensure you're using an up-to-date version of your web browser.

If you continue to have problems, please do us a favor and contact us as we want to make sure our site works for everyone all-the-time.

Expand Why aren't I earning any 2W cash on my order?
2W Cash would not be earned in the following scenarios:
  • You have an approved price match request
  • The item you're purchasing is from an excluded brand
  • You have a discount coupon applied
Expand Why won't my 2W Cash apply?
There could be several reasons why your 2W Cash wouldn't apply:
  • The brand may not be a qualifying brand.
  • Your order total may not meet the minimum requirement of $50 after discount.
  • You may be attempting to use both a promotion code and 2W Cash. In this case you would need to remove the promotion code at step 3 of checkout if you wish to use rewards instead.

Ordering

Expand What does my order status mean?
A complete list of order statuses can be viewed on our Shipping & Delivery page.
Expand Why haven't I received any order notification emails?
Sometimes email providers block emails or mark them as spam. Please check your spam folder, and if you still do not see any emails from us please contact us.
Expand Is my credit card secure when purchasing from your site?
YES. We have advanced security in place utilizing industry best practices to ensure your order information is protected. For details visit our Secure Site page.
Expand You don't charge sales tax... at all?
We do not charge sales tax. We pay any applicable sales tax for you, so you will never see a sales tax added to your order.

Shipping

Expand Where can I find my tracking number?
Your tracking number will be present on your Order Completion email. Additionally, if you have a 2Wheel account you can view your order details and tracking number by logging into your Order History. If you do not have an account, you can always view the status of an order by specifying your Order ID and email address on the Track an Order page.
Expand How come some items on my order are missing a tracking number?
To ensure the fastest possible delivery, orders with multiple items may be split into multiple shipments to expedite delivery. Each item in your Order History will have a tracking number assigned to it.

A missing tracking number indicates that the particular item has not yet shipped. If you're concerned about tracking we encourage you to contact us so we can alleviate any concerns.
Expand Do you ship outside of the United States?
Not yet.
Expand When will my items be delivered?
Most items ship same or next day. These items will have a shipping clock on the product page to show you a precise lead time and expected delivery date.

Some items on our website do have extended lead times and these items will not have our same day shipping clock. These items will have their extra lead time shown on the product page and at checkout.

Most same day shipping items will provide tracking info the day of purchase. If you do not see your tracking number you can contact us or you can wait until the next morning for our systems to update. Please note that if your tracking is not registering it can take up to 24 hours before the hub scans your item to give accurate tracking information. For more information visit our Shipping & Delivery page.

Expand Do you ship to APO addresses?
Not yet.

Returns

Expand Can I return or exchange a closeout item?
We allow returns on closeouts with some exceptions. For details please view our Return Policy.
Expand How do I return an item?
Details on how to return an item can be found in our Return Policy.
Expand Can I exchange/return an item?
Not happy with what you bought? Bummer. The good news is we'll do our best to make you happy and make the return no more hassle than it needs to be.

Exchanges

After you return an item you can simply purchase the new item. We'll get it out to you immediately. If your order qualifies (over $49) you will receive free shipping as usual.

Returns

Upon a successful return, a full refund will be applied back to your same method of payment. More details can be found in our Return Policy.