Frequently Asked Questions
About 2Wheel
Are you guys new? +
Learn more about us in our Company Profile.
What makes you guys different? +
Our 2Wheel (2W) Promises to you are:
- Lowest Price
- Fastest, Free Shipping
- Best Service
Are you guys an authorized dealer? +
Adding to Cart
Does 2Wheel price match? +
Why can't I add an item to my shopping cart? +
2Wheel requires your web browser to accept cookies and to have javascript turned on in order to access certain areas and functions of our website, such as the shopping cart and my account sections. It may help to ensure you're using an up-to-date version of your web browser.
If you continue to have problems, please contact us and we'll make sure our site works for you.
Why aren't I earning any 2W cash on my order? +
- You have an approved price match request
- The item you're purchasing is from an excluded brand
- You have a discount coupon applied
Why won't my 2W Cash apply? +
- The brand may not be a qualifying brand.
- You may be attempting to use both a promotion code and 2W Cash. In this case you would need to remove the promotion code at step 3 of checkout if you wish to use rewards instead.
Ordering
What does my order status mean? +
Why haven't I received any order notification emails? +
Is my credit card secure when purchasing from your site? +
Why am I being charged sales tax? +
Due to recent changes in laws and regulations related to South Dakota v. Wayfair, Inc. retailers are now required to collect sales tax and submit to your state regardless of their physical location.
Retailers who do not collect sales tax in the required states could hold the consumer responsible when you file your tax returns with “use tax” penalties.
If you have any questions about our new tax changes please contact us at (844) 761-2040 or support@2wheel.com.
Shipping
Where can I find my tracking number? +
How come some items on my order are missing a tracking number? +
A missing tracking number indicates that the particular item has not yet shipped. If you're concerned about tracking we encourage you to contact us so we can alleviate any concerns.
Do you ship outside of the United States? +
When will my items be delivered? +
Some items on our website do have extended lead times and these items will not have our same day shipping clock. These items will have their extra lead time shown on the product page and at checkout.
Most same day shipping items will provide tracking info the day of purchase. If you do not see your tracking number you can contact us or you can wait until the next morning for our systems to update. Please note that if your tracking is not registering it can take up to 24 hours before the hub scans your item to give accurate tracking information. For more information visit our Shipping & Delivery page.
Do you ship to APO addresses? +
Returns
Can I return or exchange a closeout item? +
How do I return an item? +
Can I exchange/return an item? +
Not happy with what you bought? Bummer. The good news is we'll do our best to make you happy and make the return no more hassle than it needs to be.
To exchange an item, we ask that you return the existing item and simply purchase the new item. We'll get it out to you immediately. If your order qualifies (over $75) you'll receive free shipping as usual.
Upon a successful return, a full refund will be applied back to your same method of payment. More details can be found in our Return Policy.