We want to ensure you're completely happy with your order. You can return an item within 30 days of purchase provided the item is returned in brand new, unused condition with all the contents and packaging intact. All refunds will be issued using the same payment method used to place the order.
We make it simple to return items that don't meet expectations:
Customers within the lower 48 states have the option to use a prepaid label service for a flat rate of $12.99 (oversized excluded). Instructions for requesting the prepaid label service will be in your account prior to requesting a new RA#.
Pre-Paid label service is not applicable if you:
The item with the RA# can be sent to:
Attn: Returns Department (RA# XXX)
27130 Paseo Espada
San Juan Capistrano, CA 92675
IMPORTANT NOTE: Returns without an RA# will be refused.
2Wheel does not accept exchanges on any orders. After you return the item you can simply purchase the new item and a refund will be applied on your returned order. If your order qualifies for free shipping (over 49.99) it will be applied on the new order.
If you're returning an item and you earned 2Wheel Cash that amount will be deducted from your account at the point of return. If you have already redeemed the 2W Cash on the returned item the value will be deducted from your refund.
Any item that has been used or opened that does not come back undamaged and with all tags and paperwork cannot be returned. Damaged, used, or incomplete items will be returned to the customer.
In the unlikely event that your item was shipped and damaged in route we will require you to send us pictures at firstname.lastname@example.org and clearly outline the damage. We will work diligently to assist with damaged and missing item claims.
Warranty items are not the responsibility of 2Wheel as the verified retailer. When a warranty issue comes to our attention we will work with the customer and the manufacturer to help solve the issue. All warranty cases are decided by the manufacturer on a case-by-case basis.